Refund policy
At Gravonop, customer satisfaction is our priority. We want every customer to have a positive shopping experience.
Return Eligibility
Customers may request a return within 30 days after receiving their order.
To qualify for a return:
- Items must be unused and in original condition.
- Items must include original packaging and accessories.
- Proof of purchase must be provided.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Products damaged due to customer handling
- Items without original packaging
- Final sale items
Return Process
To request a return, please contact our customer support team:
Email: iuy@gravonop.com
Please provide:
- Order number
- Reason for return
- Photos or relevant information if applicable
Our team will review your request and provide return instructions.
Refund Processing
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Please allow additional processing time depending on your payment provider.
Original shipping fees may not be refundable.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.